Frequently Asked Questions
Everything you need to know about EQQUALBERRY products and services.
Are EQQUALBERRY products suitable for sensitive skin?
Yes, our products are formulated with a focus on skin safety and balance. We prioritize hypoallergenic ingredients and avoid harsh chemicals to ensure compatibility with even the most sensitive skin types.
What is your shipping policy and delivery timeline?
We offer worldwide shipping. Orders are typically processed within 1-2 business days. Standard shipping takes 5-7 business days, while express options are available at checkout for faster delivery.
What is your return and refund policy?
We offer a 30-day return policy for unused and unopened products. If you are unsatisfied with your purchase, please contact our support team to initiate a return or exchange.
Is EQQUALBERRY a cruelty-free brand?
Absolutely. We are committed to ethical beauty practices. None of our products or ingredients are tested on animals, and we maintain a 100% cruelty-free supply chain.
How can I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.