Returns & Exchanges
At EQQUALBERRY, we want you to be completely satisfied with your skincare journey, which is why we offer a 30-day return policy for products in their original, unopened condition. If your skin needs a different match, our team is here to help facilitate a smooth exchange or refund process.
Initiate Your Request
Contact our support team with your order number and the reason for your return within 30 days of delivery.
Prepare the Package
Securely pack the unused items in their original packaging to ensure they are protected during transit.
Ship It Back
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned items, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing